Mattresses that can’t be returned
You’ve damaged the mattress – If a mattress arrives damaged then you’re entitled to a refund. But if you damage the mattress, you won’t be entitled to a refund. So while testing out a new mattress, cover it with a mattress protector at all times.
Summing it up: things to remember
Before adding the mattress to your shopping cart, check that you’ve ordered the correct type of mattress in the right size for your bed. Unsure what size you need? Read our easy guide to mattress sizes for a breakdown of measurements. Once you receive the mattress, check the outer packaging for signs of damage during shipping. Next, check the labels on the box to clarify that it is the right mattress and size you ordered. If it’s wrong, you’ll have 100 days to return it for a refund or exchange.
